Get in Touch
We are here to assist with questions about orders, shipping, returns, exchanges, payments, products, or privacy requests.
For faster assistance, please provide relevant details when contacting us. For order-related questions, including your order number and a brief description of the issue can help us review your request more efficiently.
Customer Care Hours
Customer care is available Monday to Friday, 9:00 AM–5:00 PM (America/Caracas).
Messages received outside these hours will be reviewed and handled during the next available customer-care period.
Order Requests
For questions about an existing order, please provide your order number and a concise description of your request.
For your security, do not send full credit or debit card numbers, security codes, passwords, or other sensitive payment credentials by email or phone.
You may request cancellation before your order is shipped. Once an order has shipped, returns, exchanges, refunds, and related requests are handled according to our Refund Policy.
Contact Information
Store Name: getrael
Email: JTORRES95206@GMAIL.COM
Phone: +1 624-45-3517
Physical and Return Address: 662 Frazier Dr, Oakley, CA 94561, US
Customer Care Hours: Monday to Friday, 9:00 AM–5:00 PM (America/Caracas).