Is tracking provided after my order ships?
Yes. A tracking number is provided after your order ships. Please allow a short period for the tracking information to become active in the carrier's system.
How long does order processing and delivery take?
Orders are normally processed within 1–2 business days, Monday through Friday, excluding U.S. public holidays. After the carrier receives the package, standard transit normally takes approximately 4–6 business days.
Delivery estimates may be affected by carrier operations, weather, peak shipping periods, or address-related issues.
Which items are not eligible for a change-of-mind return?
The following items are generally not eligible for no-reason returns or exchanges:
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Custom-made or personalized goods
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Clearance or Final Sale items
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Gift cards
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Opened intimate or hygiene-sensitive items
These exclusions do not limit any consumer rights or remedies that may apply to damaged, defective, incorrect, missing, or otherwise non-conforming items under applicable law.
When can I cancel my order?
You may request cancellation before your order ships. Once the order has shipped, cancellation and any subsequent return or refund request will be handled according to our Refund Policy.
Where do you ship, and is standard shipping free?
We currently ship only to valid delivery addresses within the United States.
Free standard shipping is provided for eligible U.S. orders.
How does the 30-day return and exchange period work?
We offer a 30-day no-reason return and exchange period after delivery for eligible items. No explanation is required to start a return or exchange request.
Please contact us before sending an item back so we can confirm eligibility and provide return instructions.
Who pays for return shipping?
We provide a prepaid return shipping label and cover the applicable return shipping cost for eligible returns, including no-reason returns and returns involving damaged, defective, incorrect, missing, or other quality-related issues.
What happens after I return an item?
Once an eligible return is received and inspected, an approved refund is issued to the original payment method. Approved exchanges may be processed after the returned item is received or otherwise resolved with the customer.
How long does a refund take?
Approved refunds are issued to the original payment method and normally appear within 5–10 business days after issuance.
The actual posting time may vary depending on your bank, card issuer, or other financial institution.
Are taxes collected at checkout?
Applicable sales taxes and other legally required charges are collected in accordance with applicable law. Any applicable taxes will be reflected during checkout.
What types of products do you offer?
Our current catalog may include:
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Period-care products
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Intimate-care products
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Bladder-care products
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Acne-care products
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Facial skincare
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Wellness supplements
Each product listing provides the applicable product information, including available specifications, directions, care guidance, and safety information.
What payment methods are accepted?
We accept eligible credit and debit cards supported by our secure checkout. Available card networks may include Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover.
Available payment methods may vary depending on the card issuer and checkout configuration.
Are payments processed in USD?
Yes. Product prices, checkout totals, and payment charges are processed in U.S. dollars (USD) unless otherwise indicated.
How can I contact customer care?
For questions about products, orders, shipping, returns, exchanges, payments, or privacy requests, please contact us using the information below.
Store Name: getrael
Email: JTORRES95206@GMAIL.COM
Phone: +1 624-45-3517
Physical and Return Address: 662 Frazier Dr, Oakley, CA 94561, US
Customer Care Hours: Monday to Friday, 9:00 AM–5:00 PM (America/Caracas)
For complete information, please refer to the applicable Shipping Policy, Refund Policy, Payment Policy, Privacy Policy, and Terms of Service.