Refund Policy

30-Day Returns and Exchanges

We offer a 30-day return and exchange period after delivery for eligible items. Customers may request a return or exchange for any reason during this period, and no explanation is required to start the request.

Items That Cannot Be Returned

The following items are not eligible for no-reason returns or exchanges:

Custom-made or personalized goods
Clearance or Final Sale items
Gift cards
Opened intimate or hygiene-sensitive items

These exclusions do not limit any rights or remedies that may apply to damaged, defective, incorrect, missing, or otherwise non-conforming items under applicable law.

How to Start a Return or Exchange

Please contact us before sending any item back. We will confirm whether the item is eligible, provide return instructions, and direct you to the appropriate return address.

Unauthorized returns may be delayed or may not be processed until the return can be properly identified and approved.

We provide a prepaid return shipping label and cover return shipping costs for eligible no-reason returns, as well as returns involving damaged, defective, incorrect, missing, or other quality-related issues.

Order Cancellation

You may request cancellation before your order ships. Once an order has shipped, cancellation requests will be handled according to this Refund Policy and may instead be processed as a return.

Exchanges

Eligible exchanges are available within the same 30-day period after delivery. Once an exchange is approved, we may ship the replacement after receiving the returned item or otherwise arrange an appropriate resolution with you.

Refunds

After we receive and inspect the returned item, an approved refund will be issued to the original payment method.

Please allow 5–10 business days for the refund to appear in your account after it has been issued. Actual posting times may vary depending on your bank, card issuer, or other financial institution.

Return Condition

Except when an item is being returned because of a quality issue, returned products should include their original packaging, accessories, and proof of purchase. Items should not show avoidable use, alteration, or damage beyond what is reasonably necessary to inspect the product.

Quality-related returns will be reviewed based on the specific circumstances of the issue.